People on the cognitive level of sanitary products, continuous improvement, bathroom competition among enterprises is constantly increasing, but consumers are also notable with bathroom bathroom business service work. In the past, bought a detached single-family home appliances to the mall to buy, and buy a separate one by one, and now, marketing and more, consumers with benefits to pedestrians, will be set with a few household appliances to buy, and select holidays or benefits at purchase, and some even participate in the buy online purchase, which are reflected in the service of modern marketing, so that consumers get the best deals, the most satisfactory products and professional services.
To diversify from a single line
After years of development of ceramic industry, tiles hall from the past a single and simple changes in buying habits is kind to the present real buying habits show and experiential, merchants are all means to improve sales and service. With the increased awareness of consumer spending, the decoration style of design effects and have higher requirements, they are pursuing their own personality, specifically looking for the decoration design and construction company. However, many consumers are doing is not authentic decoration company, charges high, especially in a large rebate materials so that the owners are skeptical. Smart owners understand the market and even to the market, some consumers directly to the design and decoration company is only responsible for construction, materials designated by the owner or to the market to buy their own form of this phenomenon has become common.
To keep the public satisfied with good service, good service to brand success. Therefore, the sanitary products to make after-sales service, to provide consumers with a full range of design, measurement, delivery, installation, maintenance, maintenance of full technical support and consulting services. China's top ten bathroom brands - is still high sanitary and understand that only through strict management, quality assurance, providing quality service to get a good market returns, the production of products can really be trusted consumer products. In order to meet consumer demand for services is still high sanitary services, homeopathy out of five heart, love, rest assured, attentive, patient and peace of mind of the "Five" class service gradually into the heart.
In order to achieve the wishes of consumers, many businesses began to ceramic innovation, whether in or on the display of products or services are necessary to improve, to enhance the retail share. Up to now, has been greatly improved ceramic marketing, business efforts in terms of design and display, thoughtful attention to detail in the service, consumers get "distinguished" service. They are learning to sell themselves, begin to understand what consumers want, began to study consumption habits and consumer mentality, begin to solve problems for consumers, they also site service, understand the situation and maintenance guidance.
Visits to major ceramic market and found a large bathroom brands more emphasis on service, courtesy, standing on the perspective of the guests to solve the real decoration troubles, but most of the smaller brands to reach this effect, the product quality, and display applicationsHighly competitive nature of the ceramic as marketing, management and marketing in more effort, product quality assurance, service quality to enhance the market competition is a good advantage. Focus only on product quality rather than on services, or focus on service quality and can not keep up, these will hinder the healthy development of enterprises, only the good quality of products, build up brand image and marketing services to keep pace with the help of the business.
Service Marketing nowadays is the most popular buy, it is a fun, shopping, eat, swim, play as one of the buy activity, which reflects the consumption patterns of innovation and consumer habits. Currently, many enterprises are implementing, good results, suggested the way companies operate more cost-effective multi-point innovation is the final winner, sanitary ware quality is critical, however, sanitary services, power companies should also be attention for the job efforts to enhance service ability.
Sanitary ware with its beautiful appearance, and use features, is quietly entered the household, but the sanitary ware (toilets, stylish bathroom cabinet, hardware, shower, etc.) is a relatively complex product, with quite a mixed bag toiletries industry, sanitary industry there is no clear industry standard, so difficult to protect the interests of consumers. Therefore, service has become the most sanitary concerns of consumers, but also a magic weapon for enterprises to improve competitiveness.
Service into the bathroom industry focus
Any commodity, in the consumer use, more or less will have some problems, the aging of components, the use of the inadvertently damage, all would give users the inconvenience. The production of sanitary ware how procedures, combination of multiple parts processing, a product design, production usually takes 20-35 days, or even longer. Fashion bathroom cabinet, hardware, the performance of toilet and other sanitary products depends not only on the quality of the product itself, but also with the installation process, use of a great relationship. As a commodity, sanitary products has its inevitable drawbacks: the separation of wet and dry conditions, improper maintenance of the course, etc., are easy to produce sanitary products, such as table color, fracture, hinge from the and so on. Therefore, the sale is not hard to understand the situation more complicated. Faced with complex problems, if not a good after-sale protection, consumer rights protection can be described as empty talk.
Now bathroom plethora of complaints, and solve the worries of consumers to buy product, will measure a business-to-market and consumer responsibility.
Five services to warm your heart heart
"Good service is the business part of the job." Pre-sales stage, the bathroom is still high and consumers will be full communication through to reduce misunderstanding and to grasp the real needs of consumers, to tell consumers the characteristics of sanitary products is still high. In general, 60% -80% of the complaints was due to improper product selection, and still hopes to pre-link the high sanitary reduce misunderstandings to occur later to minimize complaints; followed by teaching consumers the proper use of purchase products, and services its products to track, understand the correct usage of the product. Once the complaint is still high bathroom will show the image of a responsible person, to send service personnel rushed to the scene in time, patience and persuasion, query causes the problem, assess the maintenance level, identified in consultation with the consumer solutions. Who can solve the field maintenance, maintenance personnel immediately sent home treatment; not the scene, and timely solutions, no delay, no excuse, so that consumers are assured peace of mind.
Service is to spread love and identity in the best way to do a good job of consumer services, is bound to affect the credibility and health of the bathroom industry healthy development. If product quality is the bathroom business left leg, then the service is undoubtedly the right leg bathroom brand, only the left and right legs parallel, enterprises can further and further stability, better and faster development.
